Return and Refund
Your satisfaction is our long-term pursuit and upmost concern.
Once your package has arrived, we encourage you to open and check to make sure that the items that we made meet your requirement.
If you are not 100% satisfied with the quality of your purchase from CrushCurtain.com, please take time to read our return policy carefully.
You are recommended to contact our after-sale Customer Service first before returning or exchange an item and they will give your some useful advice. You can send an email to firstname.lastname@example.org,
we’ll provide you with further instructions.
WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
Please contact us to start the return process.
Please include the following information:
- Order number
- Proof of purchase
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
HOW DO I RETURN AN ITEM?
–Purchase can be returned within 30 days from the delivered date. And Refund will be issued as soon as the returned package confirmed.
–Items must be unused, undamaged and in original packaging with all the original labels.
–Contact our customer service first for all the needed information.
–Custom-made items can’t be returned or exchanged.
Please consult the customer service about the information we need before sending back the package and ship the package to the designated address provided by the after-sales staff.
To help us, the customer should provide all relevant tracking information.
About the shipping cost on returns:
If the product has quality problems or product errors due to our reasons, We will offer return shipping Label .
If the customer wants to return the goods for own reasons, customer need to pay for the shipping cost.
HOW LONG IS THE RETURNS PROCESS?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.
WHEN WILL I RECEIVE MY REFUND?
All refund applications will be processed within normally 48 hours. We will credit back the same way of payment. You will receive the refund within one week if you pay via Paypal .
HOW DO I CHANGE OR CANCEL MY ORDER?
Please contact us within 12H if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled.
Where is your return address?
CN Return Warehouse：
No.226 Pingchuan Road